Getting the digital experience right
Getting the Digital Experience Right In the contemporary marketplace, the digital-ordering channel transcends its original purpose of merely facilitating orders; it now fosters a dynamic conversation between brands and their customers. A well-designed digital experience can significantly enhance customer satisfaction,…
Manhattan hotel boosts guest experience with cloud technology
Manhattan Hotel Enhances Guest Experience with Cloud Technology In the heart of Lower Manhattan, Ian Schrager’s Public Hotel is setting a new standard for guest satisfaction through innovative technology. The hotel has integrated Stayntouch, a cloud-based property management system, into…
USA expands chip export controls
In July 2024, the United States announced its intention to expand chip export controls aimed at Chinese manufacturers, reflecting a growing concern about national security and technological supremacy. This latest move signifies a shift in U.S. policy that could reshape…
Fresh Value stores introduce AI-powered ammunition vending machines
In a notable advancement in the retail landscape, Fresh Value grocery stores in Alabama have introduced AI-powered vending machines for the sale of gun ammunition. Located in Tuscaloosa and Pell City, these innovative kiosks, operated by American Rounds, offer a…
How point of sale and display solutions can reduce retail theft in 2024
In 2024, retail theft remains a pressing challenge for businesses grappling with an alarming rise in incidents. The Office for National Statistics recently reported a staggering 25% increase in theft since 2022, largely fueled by economic pressures. Consequently, retailers are…
Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
Campari’s Vice President Andrea Sengara shares profound insights on engaging Gen Z consumers, a demographic that plays a pivotal role in shaping retail trends. This generation, defined as those born between 1997 and 2012, is characterized by its preferences for…
Walmart expands speciality pharmacy footprint
Walmart is making significant strides in the healthcare sector with its recent announcement of expanding its specialty pharmacy service. The retail giant plans to open 25 “Specialty Pharmacies of the Community” across five states, elevating its total footprint to over…
18 year 'wild ride' for TechDay to global tech news powerhouse
18 Year ‘Wild Ride’ for TechDay to Global Tech News Powerhouse TechDay, a name synonymous with technology news, has journeyed significantly since its inception. Launched 18 years ago with its first magazine, The Channel, the organization has transformed itself into…
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Retailers are making strategic investments as they gear up for the new financial year, particularly in cybersecurity, personalization, and artificial intelligence (AI). The 2024 financial outlook presents both challenges and opportunities, with consumer spending expected to recover and real retail…
Digital disruption and ‘customer lifetime value’
In today’s competitive landscape, digital disruption has transformed how businesses calculate and leverage Customer Lifetime Value (CLV). Originally coined by telemarketers in the 1970s, CLV has evolved into a complex metric that reflects a customer’s total value to a company…
