Survey shows gaps in business' efforts to enhance CX
A recent survey conducted by Harvard Business Review Analytic Services, in partnership with Tata Communications, has revealed alarming gaps in businesses’ efforts to enhance customer experience (CX). Despite 94% of surveyed organizations recognizing the significance of positive customer interactions, only…
UK AI startups outside London secure higher average funding
A recent analysis from the University of Oxford and venture capital firm OpenOcean brings new insights into the funding landscape for AI startups in the UK, highlighting that regions outside of London are increasingly securing higher average funding. This data…
PAYSTRAX partners with Featurespace to boost fraud detection
PAYSTRAX, a prominent payment processing provider in the UK and EU, has teamed up with Featurespace, experts in fraud and financial crime prevention, to significantly enhance fraud detection. This strategic partnership responds to growing concerns over online payment fraud, which…
Shopify wins a case where ecommerce technology is “not patentable”
Ecommerce technology plays a crucial role in shaping the landscape of online shopping. A recent court decision highlights the ongoing debate surrounding patent protection in this arena. Shopify, a leading platform for online retail, has emerged victorious in a federal…
Tapestry names the new CEO of Kate Spade
Tapestry Inc., a significant player in the luxury goods market, has recently appointed Eva Erdmann as the new CEO and brand president of Kate Spade. This strategic move marks a pivotal moment for the iconic brand, aiming to invigorate its…
QVC hires former Saks exec Mara Sirhal to head merchandising
QVC is approaching a significant milestone as it nears its 40th anniversary in 2026. Throughout its history, QVC has not only established itself as a household name but has also survived the challenges posed by the internet and fierce competition…
Michaels adds DoorDash, Uber Eats to expand same-day delivery
Michaels Company is making significant strides in enhancing customer convenience through a new partnership with DoorDash and Uber Eats, set to revolutionize its same-day delivery service. With over 1,200 retail locations, this initiative aims to provide an effortless shopping experience,…
Zalando confirms full-year guidance
Online fashion platform Zalando has reported a promising increase in its revenue, which rose by 3.4% in the second quarter compared to the previous year, amounting to 2.6 billion euros. This positive momentum in performance leads the company to reaffirm…
Alipay+ expands to 90 million merchants in 2024 summer campaign
Alipay+ is making significant strides in the global payment landscape with its recent expansion to 90 million merchants as part of its 2024 summer campaign. This ambitious push follows a remarkable 27% increase in transactions during the UEFA EURO 2024…
Alipay+ expands to 90 million merchants in 2024 summer campaign
Alipay+ recently announced significant growth, reaching 90 million global merchants as part of its 2024 summer campaign. This milestone comes on the heels of an impressive surge in transaction volumes observed during UEFA EURO 2024, where Alipay+ served as the…
