From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
As retailers enter the new financial year, a strategic shift towards technology investment is observable, with particular emphasis on cybersecurity, personalization, and artificial intelligence (AI). These areas are essential not only for safeguarding operations but also for fostering consumer trust…
EU AI Act sets new global standard for ethical AI use
The EU AI Act, effective from August 1, 2024, introduces essential regulatory changes for businesses and technology firms, establishing a global benchmark for ethical AI practices. This pioneering legislation positions the EU as a leader in global technology governance and…
Sage & Microsoft enhance SMB efficiency with new tech tools
In a remarkable step to boost operational efficiency for small and mid-sized businesses (SMBs), Sage and Microsoft have intensified their collaborative efforts, unveiling several innovative tools that promise to transform business operations across Europe. This partnership highlights a commitment to…
TikTok Shop Set for October Launch in Ireland and Spain
TikTok continues to reshape the landscape of e-commerce with the upcoming launch of TikTok Shop in Ireland and Spain this October. This development marks a pivotal moment in ByteDance’s strategy to expand its presence in Europe, leveraging its immense user…
ServiceNow & Boomi partner to enhance customer experiences
ServiceNow and Boomi have joined forces to significantly enhance customer experiences through AI-powered solutions. This partnership comes on the heels of ServiceNow’s robust financial performance, showcasing a remarkable Q2 revenue growth to USD $2.63 billion, a 22% increase from the…
ServiceNow & Boomi partner to enhance customer experiences
ServiceNow and Boomi have recently announced a strategic partnership aimed at enhancing customer experiences through powerful AI-driven self-service solutions. This collaboration follows ServiceNow’s stellar Q2 performance, where they reported a revenue of USD $2.63 billion, marking a remarkable 22% increase…
Logicalis expands APAC operations with new Malaysia office opening
Logicalis has made a significant move by opening a new office in Malaysia, a development aimed at enhancing its operations throughout the Asia Pacific (APAC) region. This facility marks a strategic convergence of regional teams, including the integration of Logicalis…
Sage & Stripe expand partnership to streamline SMB payments
Sage has recently broadened its partnership with Stripe, a move aimed at enhancing payment processing and cash flow management for small and mid-sized businesses (SMBs). This strategic collaboration is designed to empower SMBs with improved oversight over their financial operations,…
AI to transform customer service, predicts Zendesk report
With the rapid advancements in artificial intelligence (AI), the landscape of customer service is set for a significant shift. A recent report by Zendesk, titled “Future of AI-powered CX,” predicts that within the next three years, AI will redefine the…
AI to transform customer service, predicts Zendesk report
Artificial Intelligence (AI) is set to reshape the customer service landscape, according to a recent report by Zendesk. The Future of AI-powered CX report highlights the expected changes within the next three years, stressing that 82% of industry leaders view…
