Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment’s customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
5G-enabled drones usher in era of smart possibilities
1,500 5G-enabled drones commanded a magical spectacle over Marina Bay, heralding a revolution in drone technology offering limitless smart solutions.
NICE launches next-gen AI tool Enlighten Copilot for CX leaders
NICE’s next-gen Enlighten Copilot AI technology, geared toward CX decision-makers and supervisors, promises to enhance customer interactions with real-time data analysis, amidst the rise of AI usage in the workplace.
‘Alibaba gaining popularity among European SME buyers’
Alibaba is making targeted efforts to attract European SMEs. According to the company itself, it has been successful: the number of SME buyers from Germany has increased by 14 percent in the past six months. Additionally, more and more British…
Payment terms crucial for B2B eCommerce success – study
A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.
Leading e-commerce sites remove cruel glue traps to catch rodents
Reliance Retail’s e-commerce platform, JioMart, has stopped listing glue traps for sale, and PETA India has been informed that its offline retail chain – with over 16,000 stores across the country – is in the process of ending sales of…
Leading e-commerce sites remove cruel glue traps to catch rodents
Reliance Retail’s e-commerce platform, JioMart, has stopped listing glue traps for sale, and PETA India has been informed that its offline retail chain – with over 16,000 stores across the country – is in the process of ending sales of…
BigBasket, Flipkart quicken delivery to counter quick-commerce
Tata Digital’s BigBasket rebranded its slotted delivery service as “Supersaver” in January, promising sub-two-hour deliveries. Meanwhile, Walmart’s Flipkart is offering with free same-day delivery across various categories in 20 cities.
Leading e-commerce sites remove cruel glue traps to catch rodents
Reliance Retail’s e-commerce platform, JioMart, has stopped listing glue traps for sale, and PETA India has been informed that its offline retail chain – with over 16,000 stores across the country – is in the process of ending sales of…
Payment terms crucial for B2B eCommerce success – study
A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.
