Tops Markets LLC is set to celebrate the grand reopening of its Depew/Lancaster store on December 11 at 10 a.m. This noteworthy event marks the 45th grand reopening the grocery chain has executed in just five years. Located at 5175 Broadway in Depew, New York, the renovated store spans an impressive 77,000 square feet and has undergone a significant redesign, ensuring an enhanced shopping experience for its customers.
This latest renovation represents a near $3 million investment in the community. The changes not only reflect Tops Markets’ dedication to serving the Depew/Lancaster area but also aim to engage local consumers with updated, high-quality shopping choices. According to Tops President, Ron Ferri, “This considerable investment will offer customers a renewed shopping experience, starting with associates that the community knows and trust, expanded amenities, and a wide variety of high-quality local, national and own brands, all at a great value.”
During the grand reopening event, local community involvement will also be highlighted through the donation of funds to 10 local nonprofits. The contributions will support essential services including first responders, schools, food pantries, and veterans’ organizations. This gesture not only fosters goodwill but also strengthens the bond between Tops Markets and the local community.
To attract foot traffic and generate excitement, Tops is offering customers a chance to win various prizes at the reopening, such as a $1,000 Tops gift card, two tickets to a Buffalo Sabres game, and even a year’s worth of free Starbucks coffee. Such incentives can significantly increase customer engagement, a smart move from a marketing perspective.
The store renovations include a variety of modern upgrades aimed at improving both aesthetics and functionality. Shoppers will notice a complete exterior renovation, fresh paint, updated landscaping, and the installation of energy-efficient equipment and LED lighting. More importantly, the store has expanded its self-checkout options, providing customers with a faster and more convenient checkout experience.
Tops has also enhanced its fresh food offerings. The store now features a broader selection of seasonal produce sourced from local farms, a full-service bakery producing fresh items daily, and a seafood and meat department where certified butchers prepare products on-site. This focus on freshness not only satisfies consumer demand for quality but supports local agriculture and businesses—sustainable practices that resonate well within today’s shopping culture.
Moreover, the store now includes a full-service Starbucks Café which allows customers to place orders through the Starbucks app ahead of time, further enhancing the shopping experience. This convenience is crucial in today’s fast-paced retail environment, where efficiency can lead to customer satisfaction and repeat business.
Mark Dudziak, the District Manager, commented on these enhancements, stating, “At Tops, we constantly evaluate the best ways to serve our customers and reinvest into our communities. These latest enhancements will help make life a little easier for shoppers by focusing on a strong combination of convenience, selection, quality, and low prices every day.” This approach acknowledges the competitive landscape of grocery retail, where consumer preferences are rapidly shifting towards value-centric, convenient shopping solutions.
The revamped store also showcases an extensive selection of organic grocery items—over 4,800 certified organic products are now available. This initiative taps into the growing trend of health-conscious shopping, indicating that Tops is keeping pace with modern consumer trends.
As Tops Markets continues to thrive in the competitive grocery sector, this reopening not only demonstrates its commitment to quality and community but also reinforces its status as one of the largest private for-profit employers in western New York, employing over 14,000 associates across its stores.
With the parent company, Northeast Grocery Inc. (NGI), ranked as one of the top food retailers in North America, it is clear that Tops Markets is prepared for continued success by adapting to consumer needs and maintaining strong community ties. The combination of modern retail practices, community engagement, and a robust product selection makes this reopening an important milestone for the grocery chain and a promising sign for its future.
For shoppers in the area, the new Depew/Lancaster tops market represents more than just a grocery store; it symbolizes a commitment to quality, community, and sustainable business practices. As consumers become increasingly discerning, businesses like Tops must remain agile and responsive to the evolving marketplace.
