Teleperformance Opens New Multilingual Hub in Bali: A Step Towards Enhanced Customer Service in Asia-Pacific
Teleperformance, a global leader in customer experience management, has recently inaugurated a new multilingual hub in Bali, Indonesia. This strategic move aims to significantly bolster customer service capabilities for clients in the Asia-Pacific region. Located near the renowned Kuta Beach,…
Sonepar USA Expands Leadership to Drive Digital Transformation in B2B Distribution
In a bold move signaling its commitment to digital transformation, Sonepar USA has restructured its leadership team by elevating Don Sarno to the position of senior vice president of digital enterprise for Sonepar Americas. This transition not only reflects Sarno’s…
Mexico Emerges as Top Target for Cybercrime in Latin America
Mexico has rapidly positioned itself as the most susceptible target for cybercrime in Latin America, with a staggering 31 billion cyberattack attempts recorded in just the first half of 2024. A report from cybersecurity firm Fortinet emphasizes that Mexico accounted…
Zendesk Unveils AI-Powered Tools to Enhance Customer Service
In a significant move for the customer service industry, Zendesk has unveiled a suite of AI-powered tools designed to improve the efficiency and effectiveness of customer service interactions. With the latest enhancements, Zendesk aims to transform the way businesses interact…
Zendesk Unveils AI-Powered Tools to Enhance Customer Service
Zendesk has taken a significant step forward in the realm of customer experience with its latest suite of AI-powered tools designed to elevate customer service capabilities. As the demand for efficient, personalized service continues to grow, these innovations are poised…
Dematic's Virtual Event Explores Supply Chain Automation
Dematic, a leading provider of automated supply chain and logistics solutions, is hosting a Virtual Showcase aimed at supply chain leaders. This event will spotlight the effectiveness of logistics automation, addressing how it can transform operations for various businesses. With…
What Grocers Can Do to Create a Superior Customer Experience
In an increasingly competitive market, providing a superior customer experience is essential for grocery retailers to capture and retain consumers. Customers today seek convenience, value, and a seamless shopping experience, making it crucial for grocery stores to adapt to these…
Smartsheet Unveils Major Platform Overhaul with New Features
In a strategic move to enhance user experience and drive collaboration, Smartsheet has rolled out its most significant platform overhaul to date. This update brings innovative features that aim to streamline project management and facilitate teamwork, ultimately appealing to a…
Bain, Kantar, and Qualtrics Launch Global Standards for CX
Bain & Company, Kantar, and Qualtrics have recently introduced updated Global Standards for Customer Experience (CX) after an extensive 10-week consultation process that garnered input from over 1,500 CX professionals and stakeholders across 23 countries. This initiative aims to create…
ITU to Launch Advisory Body for Submarine Cable Resilience
The International Telecommunication Union (ITU) is taking a significant step towards bolstering the resilience of submarine cables, which are critical for global communication and the digital economy. With increasing service outages and vulnerabilities affecting these vital infrastructures, the establishment of…
