Essendant’s Strategic Shift: Elevating B2B E-Commerce through Connected Commerce
In a rapidly evolving digital landscape, businesses must adapt or risk falling behind. Essendant, a significant player in the wholesale distribution arena with annual net sales topping $5 billion, is making bold strides in this direction. The company has recently…
Talkdesk Unveils New AI Tools to Boost Customer Service Efficiency
In an era where customer expectations are increasingly high, Talkdesk has responded with innovative enhancements aimed at elevating the customer service landscape. The company has recently launched two new artificial intelligence (AI) tools: Talkdesk AI Rewriter and Talkdesk AI Translator….
The Impact of Generative AI on B2B Commerce: Transforming Sales and Customer Experience
In the ever-changing landscape of B2B commerce, the adoption of generative AI (GenAI) is reshaping how companies interact with their customers and streamline their operations. While B2C brands often jump at the latest technology trends, B2B organizations have historically been…
Navigating the Complex Landscape of B2B E-Commerce Technology
In today’s increasingly competitive marketplace, B2B e-commerce technology presents numerous opportunities, but the foundation of success remains understanding the specific needs and desires of B2B customers. This point was strongly emphasized by a panel of industry experts at the recent…
The Shifting Perception of Supply Chains Post-Pandemic: Are They Underappreciated?
In recent years, supply chain management has evolved from a back-office function to a central player in enhancing customer experience and driving business growth. However, recent findings suggest that this transformative phase may be losing steam. A survey conducted by…
GSMA and the Linux Foundation Join Forces to Innovate Telecom APIs Globally
The telecommunications industry is at a turning point as the GSMA and the Linux Foundation together launch a groundbreaking initiative aimed at transforming the way operators interact with network capabilities. This collaboration, known as the CAMARA project, offers a suite…
BillingPlatform Wins Top Customer Satisfaction Accolades from IDC
BillingPlatform has made headlines by winning the prestigious IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management. This remarkable achievement highlights the company’s commitment to delivering value in a sector that is crucial for many businesses today. The accolades…
Exclusive: CloudBlue's VP Reveals the Key to Thriving in the Subscription Economy
In an era where businesses are rapidly transitioning to subscription models, understanding the intricacies of this economy is more crucial than ever. Lincoln Lincoln, the Vice President and Head of Global Sales & Customer Success at CloudBlue, shared insights on…
PPG Industries: A Strategic Approach to Digital Transformation in E-Commerce
In today’s rapidly changing market, digital transformation plays a pivotal role in shaping the future of e-commerce. Leaders in the sector understand that it’s essential not just to adopt new technologies, but to integrate them strategically into their business models….
Dubai's Groundbreaking AI Security Policy: A Blueprint for Digital Transformation
Dubai has recently unveiled a pioneering AI security policy through its Dubai Electronic Security Center, led by H.E. Amer Sharaf. This significant initiative aims to tackle the unique challenges and vulnerabilities associated with artificial intelligence, reinforcing Dubai’s ambition to position…
