Kohl’s Chief Leaving, Michael’s CEO Taking Role
In a significant shift within the retail leadership landscape, Kohl’s announced that its CEO, Tom Kingsbury, will step down from his role on January 15, 2025. In his place, Ashley Buchanan, the current CEO of Michael’s, will take the helm….
The Evolution of E-Commerce: Strategies for Success in 2024
In the fast-paced world of e-commerce, staying ahead of the curve is crucial for businesses seeking to thrive. As we enter 2024, several trends and strategies are emerging that can significantly enhance online sales and improve customer experience. Understanding these…
Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
Clarks, a distinguished shoe retailer with a rich heritage spanning over 200 years, has faced significant challenges in recent years regarding its IT infrastructure. Founded in Somerset, England, Clarks is known for its innovative craftsmanship and diverse collection that boasts…
The Future of Retail: Harnessing AI for Growth and Innovation
The retail sector stands on the brink of a transformation fueled by artificial intelligence (AI). As the landscape continues to evolve, each stakeholder in e-commerce must recognize the significant opportunities presented by this technology. The “KI im Handel 2025” (AI…
Goddiva Introduces AI-Powered Digital Dressing Room: A Game Changer for Online Shopping
In recent years, the fashion retail industry has undergone significant transformations driven by technological advancements. Taking a bold step into this digital future, the UK-based fashion retailer Goddiva has partnered with Zyler, a provider of AI-powered virtual try-on technology, to…
The Shift in Cross-Border E-Commerce: A Focus on Convenience and Customer Experience
In the world of cross-border e-commerce, the focus has shifted from the rapid delivery model to a more complex and nuanced approach that emphasizes convenience, cost-effectiveness, and an exceptional customer experience. This transformation is highlighted by insights shared by Thomas…
Transforming B2B E-Commerce: Strategies for Success in a Competitive Landscape
The B2B e-commerce sector is undergoing significant transformation, fueled by innovation and new technologies. A recent report from Digital Commerce 360, titled “B2B Technology Roadmap & Disruptors in the Industry,” provides valuable insights into how B2B companies are identifying and…
TikTok Shop Extends Returns Window to Boost Holiday Shopping Confidence
The holiday season is a critical period for e-commerce platforms, and TikTok Shop is stepping up its game with enticing promotions and improved customer policies. This year, the platform owned by ByteDance is rolling out a significant change in its…
Free Forethought Webinar Offers Invaluable Insight for Retail's Busiest Sale Season
As the holiday season approaches, retailers are gearing up for one of the most critical periods of the year: Black Friday and Cyber Weekend. This time of year is not just about discounts; it’s a test of a brand’s customer…
The Ultimate Guide to Customer Experience in the DACH Region
Looking to win over customers in the DACH region? If so, you’re in the right place. This Guide to Customer Experience in DACH is your comprehensive roadmap for understanding what makes shoppers tick in Germany, Austria, and Switzerland. Today, we’ll…
