SER Named Leader in IDC Assessment for Content Services
SER Group, renowned for its innovative solutions, has recently been recognized as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment. This accolade reflects SER’s commitment to advancing enterprise content management (ECM) through cutting-edge technologies and…
Zendesk Unveils AI Solutions to Boost Customer Support
Zendesk has introduced a comprehensive suite of AI-driven solutions designed to enhance omnichannel customer support, marking a significant shift in how businesses manage customer interactions. This development aims to improve collaboration between human agents and AI technology, ultimately leading to…
