Consumers Embracing AI-Powered Customer Support
As consumer expectations evolve, Many businesses are observing a rise in the acceptance of AI-powered customer support solutions. A recent study by Forethought, a generative AI platform, highlights the growing trend, particularly among younger generations. This insight reveals a significant…
AND Solutions to Expand APAC Reach with Microsoft Deal
In a significant move for the digital transformation landscape in the Asia-Pacific (APAC) region, AND Solutions has secured a multi-year agreement with Microsoft and its partner Crayon. This partnership is set to enhance AND Solutions’ ability to deliver cutting-edge software…
The Downfall of Tupperware: A Case Study in E-Commerce Struggles
Tupperware, a name synonymous with American kitchen culture, is facing significant challenges, culminating in its recent Chapter 11 bankruptcy filing on September 17. Founded in 1946, the company popularized innovative sales techniques, such as throwing “Tupperware parties,” where independent sellers…
OpenAI's Model Spec: Transforming AI for Ethical Compliance
In an era where artificial intelligence (AI) is becoming an integral part of various sectors, OpenAI’s introduction of the Model Spec marks a pivotal moment for guiding ethical compliance in AI systems. This comprehensive framework is designed to align OpenAI’s…
Transforming retail with AI-first support, analytics for exceptional customer experiences
In the current retail landscape, the significance of customer experience is paramount. It has been well established that the holistic experience influences brand loyalty profoundly. According to studies, 73% of consumers view customer experience as a critical factor in determining…
SleekFlow Secures USD $7 Million in Series A+ Funding Round
SleekFlow, a Singapore-based company famous for its Omnichannel Conversational AI Suite, has successfully raised USD $7 million in a Series A+ funding round. This round was led by Atinum Investment, a prominent venture capital firm based in South Korea. With…
Freightos Sets New Standards in Freight Procurement with Shipsta Acquisition
In a landscape where digital solutions are reshaping traditional industries, Freightos has emerged as a frontrunner in the digitization of the international freight sector. The second quarter of 2024 has witnessed significant milestones for the company, including the recent acquisition…
