EXCLUSIVE: The Robot Revolution at Retail – With a Humanoid Touch
In a significant leap forward for the retail industry, Richtech Robotics Inc. has introduced its advanced robotic beverage system, known as ADAM, at a Walmart One Kitchen in Rockford, Illinois. This represents the second installation in a broader initiative to…
Lunds & Byerlys Digitizes Refrigeration Compliance, Store Facilities Ops
In a notable shift towards digital efficiency, upscale grocery retailer Lunds & Byerlys has implemented a sophisticated refrigeration management software platform by Facilio across all 29 locations in the Twin Cities region. This initiative aims to streamline store facility operations…
Hibbett enhances security with Cequence API protection platform
In today’s digital landscape, the importance of security cannot be overstated, particularly in the retail and e-commerce sectors where customer data is constantly at risk. Hibbett, a leading athletic-inspired fashion retailer, has taken significant steps to enhance its security framework…
ICXA Honors 5 Elevate Award Winners at 2024 ICX Summit
The Interactive Customer Experience Association (ICXA) recently recognized excellence in customer experience at its annual summit, held in Charlotte, North Carolina, from September 9 to 11, 2024. Highlighting innovations in the realm of customer service technology, the 2024 Elevate Awards…
How grocers are taking an AI approach to boosting customer satisfaction
The integration of artificial intelligence (AI) in the grocery sector is transforming how retailers interact with customers and manage their operations. This adaptation aims not only to streamline processes but to enhance customer satisfaction significantly. As the landscape of grocery…