ICXA Honors 5 Elevate Award Winners at 2024 ICX Summit
The Interactive Customer Experience Association (ICXA) recently recognized excellence in customer experience at its annual summit, held in Charlotte, North Carolina, from September 9 to 11, 2024. Highlighting innovations in the realm of customer service technology, the 2024 Elevate Awards…
How grocers are taking an AI approach to boosting customer satisfaction
The integration of artificial intelligence (AI) in the grocery sector is transforming how retailers interact with customers and manage their operations. This adaptation aims not only to streamline processes but to enhance customer satisfaction significantly. As the landscape of grocery…
