E-commerce CRO

Walmart+ and Burger King's New Collaboration: Strengthening Customer Loyalty through Fast-Food Discounts

Walmart Inc. has made a significant move in the competitive loyalty program arena by partnering with Burger King to provide exclusive benefits for Walmart+ members. Starting in September, members will enjoy a 25% discount on digital fast-food orders and a complimentary flame-grilled Whopper every three months with any purchase. This initiative is not merely a marketing gimmick, but rather a strategic maneuver to enhance customer retention and attract new sign-ups to the Walmart+ program amidst increasing competition from industry giants like Amazon Prime.

Walmart+ aims to cater to the demands of a diverse customer base. According to Walmart, this collaboration is designed to save time and money, aligning with the fast-paced lifestyles of today’s consumers. Shoppers often juggle hectic schedules that leave little room for meal preparation. By offering these food-related perks, Walmart positions itself as a holistic solution for grocery shopping and meal convenience—turning an ordinary grocery loyalty program into a lifestyle advantage.

As a key player in the e-commerce landscape, Walmart ranks No. 2 in the Top 1000, Digital Commerce 360’s analysis of North America’s online retailers by web sales. Additionally, it holds the No. 9 spot in the Global Online Marketplaces Database, which underscores its robust presence in the online domain. With the introduction of these new benefits, Walmart+ may solidify its standing even further.

Pricing is another critical aspect that differentiates Walmart+ from Amazon Prime. The membership costs $12.95 per month or $98 annually, with favorable rates for individuals on government assistance at just $49 per year. In contrast, Amazon Prime’s subscription prices stand at $14.99 monthly or $139 annually. This price difference makes Walmart+ a more accessible option for a variety of income brackets, as Walmart U.S. CEO John Furner points out.

In terms of membership growth, recent figures reveal that Walmart+ has gained traction. A reported 26% of U.S. adults held a Walmart+ membership as of June, representing a 12-percentage point increase from the prior year. This growth is particularly noteworthy given the company’s efforts to expand its reach among various income levels, confirming Furner’s statement that the program is relevant across all demographics.

Interestingly, while Walmart+ is catching up, it still trails behind Amazon Prime, which boasts approximately 180 million subscribers. Nevertheless, Walmart’s initiatives to enhance the member experience, such as free shipping with no order minimum, early access to product releases, and exclusive online sales events, indicate a strong commitment to narrowing this gap.

Furthermore, Walmart’s strategic timing in launching campaigns like Walmart+ Week—an event reminiscent of Amazon’s Prime Day—reinforces its intent to create a distinct yet competitive membership experience. The seven-day promotion, held just before Amazon’s Prime Day, suggests a calculated attempt to capture consumer attention during key shopping periods.

Research from eMarketer supports Walmart’s strategy, predicting Walmart+ will reach 31.8 million users by the end of the year. This projection aligns with reports of a double-digit increase in membership sign-ups during the second quarter of 2023, as noted by CEO Doug McMillon. Still, as Walmart continues to expand its appeals, it must remain vigilant about the growing dominance of Amazon.

Competitors within the e-commerce space, especially those like Instacart+, show varying levels of market penetration, with only 9% of U.S. adults subscribing to their service. This discrepancy highlights Walmart’s advantage in both product offerings and price structure. Walmart+ is positioning itself not just as an alternative but as a superior choice for consumers seeking value and convenience.

The partnership with Burger King symbolizes a trend where retailers are not only providing staples but also enhancing the overall value proposition of their loyalty programs. With grocery shopping becoming increasingly integrated with meal convenience, Walmart’s latest strategy is a reflection of changing consumer behaviors that prioritize ease of access and cost-effectiveness.

Walmart’s commitment to improving the experience for Walmart+ members includes a focus on enhancing the overall shopping journey. From free home pickup for returns to access to streaming services like Paramount+, this initiative represents a comprehensive approach to meeting customer expectations and elevating member satisfaction.

The collaboration with Burger King is clearly more than a promotional effort. It is a well-thought-out strategy aimed at fostering a sense of community and loyalty among members—an essential factor in today’s competitive retail environment. As Walmart continues to innovate and offer tangible benefits, it is well on its way to capturing more market share and enhancing the overall value of its membership program.

In conclusion, Walmart and Burger King’s partnership adds an exciting layer to Walmart+, showcasing how strategic collaborations can effectively drive membership value. This initiative exemplifies how retailers must continuously evolve and innovate to meet the demands of today’s consumers while navigating a competitive landscape.