More holiday shoppers hitting physical retail stores this year
Holiday Shopping Trends: Why More Shoppers are Opting for Physical Retail Stores Over Online Options This Year As the holiday season approaches, a surprising trend is emerging in the retail world – an increasing number of shoppers are choosing to…
AI boosts online grocery revenue by 8%, claims data
AI Boosts Online Grocery Revenue by 8%, Claims Data Artificial Intelligence (AI) has been revolutionizing the way businesses operate across various industries, and online grocery is no exception. Recent data suggests that implementing AI technologies can significantly impact the revenue…
Retail, tech experts share AI predictions for 2025
AI Predictions for 2025: Revolutionizing Retail Customer Experience As we look ahead to the future of retail in 2025, it’s clear that artificial intelligence (AI) will play a pivotal role in shaping the customer experience. Retail, brand, and technology leaders…
Fabletics taps Klarna for more payment options
Fabletics, the popular activewear brand co-founded by actress Kate Hudson, has recently made a strategic move to enhance its customer experience by partnering with Klarna, a leading global payment solutions provider. This collaboration aims to offer Fabletics customers more flexibility…
Consumer spending solid this holiday season
Maximizing Your E-Commerce Sales: Key Strategies for the Holiday Season The holiday season is a crucial time for e-commerce businesses, as consumer spending tends to peak during this period. With the rise of online shopping, it has become increasingly important…
Dollar Shave Club teams with Kodif for improved customer support
Dollar Shave Club Teams with Kodif for Improved Customer Support Dollar Shave Club, the popular subscription-based razor company, has recently announced its partnership with Kodif, a leading customer support platform. This collaboration aims to enhance the overall customer experience by…
Hallmark gets more personal with greeting card strategy
Personal Touch: How Hallmark is Revolutionizing Greeting Cards In the world of digital communication, where messages are often sent in a matter of seconds via text or email, the act of giving and receiving a physical greeting card has become…
Why emotions matter in retail customer journeys
Why Emotions Matter in Retail Customer Journeys In the world of retail, where competition is fierce and choices are abundant, understanding the importance of emotions in shaping customer journeys can be the key to success. By recognizing and leveraging consumers’…
Why voice interaction is the future of self-service
The Future of Self-Service: Embracing Voice Interaction Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami, Florida. The event highlighted the growing importance of voice interaction in…
Grocery chain taps Upside to boost loyalty with shoppers
How a Grocery Chain Utilized Upside to Enhance Shopper Loyalty In the competitive landscape of the retail industry, maintaining customer loyalty is a paramount objective for businesses seeking long-term success and sustainability. One innovative strategy that has been gaining traction…
