IBM Cloud Replaces Free Support with AI Tools Come January 2026, customers on IBM’s free support tier will face a significant change. The tech giant has decided to shift gears…
AI in BankingAI-driven PersonalizationCustomer Data AnalyticsCustomer Support SolutionsRobotic Process Automation (RPA)
AI improves customer experience at Citi
AI Transforms Customer Experience at Citi Artificial Intelligence (AI) is revolutionizing the way businesses interact with their customers, and financial institutions are no exception. Citi, one of the leading global…
Artificial Intelligence (AI)B2B E-commerce SolutionsCustomer Relationship Management (CRM)Customer Support Solutions
Klaviyo launches conversational AI agent
Klaviyo Launches Conversational AI Agent: Revolutionizing Customer Support in E-Commerce Klaviyo, the US-based customer relationship management software tailored for online stores, has recently introduced a groundbreaking feature to its platform…
Customer Support SolutionsFintech Industry
Safe Software expands to UK & Ireland to boost customer support
Safe Software Expands to UK & Ireland to Boost Customer Support Safe Software, a leading player in the tech industry, has recently made a strategic move by expanding its operations…
Customer Support SolutionsIT Service Management
Freshworks launches Freddy AI Agent Studio for autonomous support
Freshworks Introduces Freddy AI Agent Studio: Revolutionizing Autonomous Support Solutions Freshworks, a leading customer engagement software company, has recently made waves in the industry with the launch of Freddy AI…