Bridging the gap between the shop floor and head office Store staff and head office all too often operate in very different worlds. And when the link between them weakens,…
Designing AI Strategies to Enhance Customer Trust and Call Agent Well-being In the fast-paced world of retail, customer service is a crucial element that can make or break a business.…
Top 5 Retail Tech Trends Shaping 2025 The landscape of retail is constantly evolving, driven by advancements in technology that aim to streamline processes, enhance customer experiences, and boost overall…
Macy’s New Fulfillment Center in North Carolina: Revolutionizing Retail with Automation Technology Macy’s Inc. has taken a significant step forward in enhancing its supply chain and optimizing customer experience with…
Resilient Retail: How to Build Agile and Secure Operations in the Face of Labor Shortages and Shrink In the fast-paced world of retail, businesses are constantly faced with challenges that…
How Poor Stock Planning is Costing UK Retailers Billions Annually In the fast-paced world of retail, where customer expectations are higher than ever, effective stock planning is crucial for success.…
Marketing-Service Impasse: The Teams Are Not Collaborating In the realm of business operations, the synergy between marketing and service teams is crucial for success. However, a significant roadblock often hinders…
Superdry Boosts Retail Efficiency with AI Platform Superdry, the renowned fashion brand, has recently made significant strides in enhancing its global retail operations. By adopting Cegid’s cutting-edge AI platform, the…