78% of Indian consumers prefer human customer service support when shopping online: EY report
As the retail landscape transforms, businesses must adapt to the shift in consumer expectations. According to Angshuman Bhattacharya, Partner and National Leader – Consumer Product and Retail Sector at EY Parthenon, today’s consumers are increasingly discerning, seeking not only value…
Customs reforms, overseas warehouses, sops key to push ecomm exports: GTRI
India’s e-commerce exports represent a critical opportunity for economic growth, yet without urgent reforms, the country may struggle to meet its ambitious target of $350 billion by 2030. Currently, India’s e-commerce exports stand at just $5 billion annually, a figure…
Flipkart's quick commerce service 'Minutes' goes live in Bengaluru
Walmart-owned Flipkart has officially launched its quick commerce service, ‘Flipkart Minutes,’ in Bengaluru, marking its entry into the competitive fast-delivery market. This new service promises to deliver essential items such as groceries, electronics, and smartphones within an impressive timeframe of…
What Grocers Need to Do Now
As grocery retailers gear up for the crucial holiday season, they are met with significant challenges. Grocery price inflation, product recalls, and a persistent theft crisis are frequent topics of discussion. At the Progressive Grocer’s GroceryTech event in June, industry…
Mollie Stone’s Markets Names New COO
Mollie Stone’s Markets, a respected family-owned grocery chain in the San Francisco Bay Area, has appointed Elliott Stone as its new Chief Operating Officer (COO). This promotion is a significant milestone for the 19-year veteran of the company, who has…
Instacart, Chase Roll Out New Cashback Offer for Grocery Purchases
Instacart and Chase have teamed up to introduce a lucrative 10% cashback offer for grocery purchases to millions of Chase credit and debit card holders. This initiative is part of a promotional campaign that runs until October 30, aiming to…
Dollar Tree to Pay $190K Over Toxic Material Found in Kids' Products
In a significant settlement, Dollar Tree has agreed to pay $190,000 following an investigation by the Washington State Department of Ecology. This investigation revealed alarming levels of toxic heavy metals, specifically lead and cadmium, in children’s products sold at Dollar…
FDA Offers Food Safety Advice While Eating Outdoors
As retailers highlight the joys of summer picnics and barbecues, the U.S. Food and Drug Administration (FDA) emphasizes the importance of food safety during outdoor meals. During warmer months, foodborne bacteria flourish, particularly in temperatures ranging from 40°F to 140°F—known…
Kowalski’s CEO Named Minnesota Grocer of the Year
Kris Kowalski Christiansen, the CEO of Kowalski’s Markets, has been recognized as the 2024 Grocer of the Year by the Minnesota Grocers Association (MGA) during its recent annual meeting in Brainerd, Minnesota. This prestigious title not only highlights her leadership…
DoorDash Turns in Strong Quarter as Grocery Business Grows
DoorDash is experiencing a significant surge in its grocery delivery business, a key sector that highlights its ongoing evolution in the local commerce marketplace. Recent financial reports reveal that the company has achieved record-breaking quarterly growth, with total orders rising…
