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Town & Country Markets Enhances Customer Experience with New Store Design and Culinary Offerings

Town & Country (T&C) Markets has unveiled a fresh and engaging shopping environment at its Poulsbo, Washington location. This comprehensive market refresh introduces several exciting features, including a Fresh Prep Counter, a Community Kitchen, and the independent grocer’s third Field House market-to-table restaurant. These updates reflect T&C’s commitment to enhancing the shopper experience, promoting hospitality, and engaging with the local community through thoughtful food service innovations.

The revamped Poulsbo store showcases a layout that has been redesigned based on customer feedback and comprehensive flow analysis. This strategic move is aimed at improving the overall shopping experience, making it more intuitive and enjoyable for customers. Ryan Ritter, CEO of T&C, expressed pride in their proactive approach towards creating a holistic market experience. “Our investment in our markets reflects our commitment to enriching the communities we serve. As ‘The Eating Company,’ we prioritize food and creativity in everything we do,” he stated, highlighting the essence of their brand.

One of the standout features of the refreshed market is the Fresh Prep Counter. It presents a selection of prepped ingredients that cater to the modern, busy shopper looking for convenience without sacrificing quality. This initiative not only streamlines meal preparation for customers but also encourages them to create flavorful dishes at home, a vital aspect of T&C’s mission.

Additionally, the newly introduced Community Kitchen serves multiple functional purposes. This space is designed to host tasting events and can be booked for food-centered gatherings. Furthermore, it functions as a creative hub for T&C’s culinary team to develop and test new recipes and ideas, elevating the overall cooking culture within the community. Executive Brand Development Director Susan Allen emphasized the importance of these additions, suggesting they will “ignite joy and discovery in our shoppers.”

The introduction of the Field House, which is a collaboration with renowned local restaurateur Ethan Stowell, aims to elevate dining within the market. The menu at Field House features dishes crafted from the freshest offerings available at T&C, promoting a farm-to-table ethos. This initiative encourages diners to partake in the experience and find inspiration for their own home cooking. The expansive success of the initial Field House locations in Mill Creek and Lakemont set the groundwork for expanding this culinary concept, with additional locations planned for next year.

T&C’s understanding of its customers is evident through continuous improvement based on feedback and industry trends. The focus on creating a community atmosphere not only attracts more foot traffic but fosters customer loyalty. The company operates six stores throughout the Puget Sound region, maintaining a family-owned charm that resonates with locals.

In conclusion, Town & Country Markets’ refresh of its Poulsbo location demonstrates a keen awareness of current consumer desires for convenience, quality, and community engagement. By combining practical offerings like the Fresh Prep Counter and Community Kitchen with the delightful dining experience at Field House, T&C is transforming the traditional grocery shopping experience into something far more enriching. This thoughtful approach is sure to keep customers returning, eager to explore what’s new in their local market.