AI customer service satisfaction

Nearly Half Find AI Helpful for Customer Service: Study

A recent study by Forethought reveals an intriguing insight into consumer perceptions of artificial intelligence (AI) in customer service. Almost 50% of consumers report finding AI chatbots helpful, and 48% agree that these tools have enhanced their customer service experiences….

Nearly half find AI helpful for customer service: study

Recent research conducted by Forethought reveals that nearly half of consumers consider AI chatbots beneficial for customer service. This study shines a light on how artificial intelligence is transforming customer interactions and presents opportunities for brands to improve user satisfaction….