The Ultimate Guide to Customer Experience in the DACH Region
Looking to win over customers in the DACH region? If so, you’re in the right place. This Guide to Customer Experience in DACH is your comprehensive roadmap for understanding what makes shoppers tick in Germany, Austria, and Switzerland. Today, we’ll…
Fleet Feet Teams with Progress Retail to Drive Employee Engagement
In the competitive world of retail, particularly within niche markets like specialty running products, employee engagement plays a vital role in the success of stores. Fleet Feet, a well-known specialty running retailer with 275 locations across the United States, has…
The Future of B2B E-Commerce: Navigating a Landscape Transformed by AI
As businesses continue to evolve in a digital-first world, the rise of B2B e-commerce brings both opportunities and challenges. Recent insights from research and consulting firm Gartner reveal that the next few years will see significant changes driven by transformative…
Alaska Airlines Taps Natalie Bowman as Digital Experience VP
On November 19, 2024, Alaska Airlines announced the appointment of Natalie Bowman as Vice President of Digital Experience, a strategic move positioning the airline to enhance its customer service in a digital-first world. This decision is part of a broader…
10 Product Discovery Best Practices to Shape the Future of E-Commerce
Imagine it’s 2025. You’re at your desk, monitoring a lively dashboard filled with real-time data as customers navigate your site. One visitor, let’s call her Emma, opens your store on her phone while waiting for her morning coffee. She’s interested…
Strategies for Enhancing Conversion Rates in E-Commerce: The Road to Success
In the competitive realm of e-commerce, the push to increase conversion rates can feel like running a marathon. Many businesses find themselves investing considerable resources into attracting visitors to their websites, only to see a disappointing percentage make a purchase….
How to Become a Chief Customer Officer
In today’s competitive retail market, the role of Chief Customer Officer (CCO) is more crucial than ever. This position not only influences customer relationships but also drives growth and innovation in organizations. Amy McClellan, EVP and Chief Customer Officer at…
Convergence of AI and IoT: 3 Real-Time Applications Where Event-Enabled Approach to AIoT Makes a Difference
The retail sector is undergoing a transformation fueled by the convergence of Artificial Intelligence (AI) and the Internet of Things (IoT). This integration, often referred to as AIoT, introduces a new realm of possibilities that enhance customer experiences, streamline operations,…
Zendesk Unveils AI Dynamic Pricing Plan for Flexibility
In a significant move towards enhancing customer service capabilities, Zendesk has rolled out its AI Dynamic Pricing Plan. This innovative pricing model introduces a new level of flexibility for businesses looking to integrate AI and automation into their customer service…
Zendesk Unveils AI Dynamic Pricing Plan for Flexibility
In a significant move for businesses looking to leverage artificial intelligence, Zendesk has launched its AI Dynamic Pricing Plan. This innovative pricing model offers companies a flexible framework for investing in AI and automation, aimed at enhancing customer service to…