Retail Job Openings Lead to Increasing Candidate Demand
In recent years, the retail industry has witnessed a significant transformation, particularly in light of current employment trends. According to the iCIMS Insights October 2024 Workforce Report, overall job openings in retail have reached a higher level compared to a…
Most consumers like human customer service
In an age where technology increasingly plays a role in customer interactions, understanding consumer preferences remains crucial for brands seeking to enhance their customer service. A recent study by Five9 reveals a significant insight: 75% of consumers prefer talking to…
Ikea Kiosk Helps Shoppers Find the Perfect Mattress
In an effort to enhance the customer experience, Ikea has introduced an innovative self-service solution called the Upptäcka kiosk. This new technology is designed to assist shoppers in finding the ideal mattress based on their unique sleeping patterns. According to…
Zendesk Unveils AI Suite to Enhance Customer Service Efficiency
In a significant development for customer service across various industries, Zendesk has unveiled a powerful suite of artificial intelligence (AI) innovations designed to elevate service efficiency while maintaining high satisfaction levels. The new tools, including the AI Agent Builder, aim…
Title: Target Hiring 100K Workers for Holiday Sales Season
As the holiday season approaches, Target is gearing up for its busiest time of the year by announcing plans to hire approximately 100,000 seasonal workers across its stores and supply chain facilities. This strategic move aims to enhance customer service…