Wayfair, a leading player in the e-commerce sector, has recently introduced its Wayfair Rewards program, an initiative that offers members a rich array of benefits designed to enhance customer loyalty…
For travel and hospitality companies, understanding the customer landscape is crucial for long-term success. However, a recent report from Skift reveals that 57% of these firms face significant challenges in…
Articles
Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility
In today’s competitive retail landscape, the focus on enhancing customer experience (CX) has never been more critical. With consumer expectations continually on the rise, businesses must shift their perspective from…
E-commerce CRO
Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house
In the rapidly changing landscape of digital marketing, organizations often find themselves at a crossroads: should they build their own loyalty and promotions solution or deploy a ready-made, fit-for-purpose product?…
In a significant move to redefine digital marketing, Marigold has introduced an array of advanced AI features designed to enhance customer engagement and loyalty. The launch of this updated roadmap,…
In an ambitious move to enhance customer engagement and loyalty, Marigold has announced an expanded roadmap for its AI platform, Marigold AI (MAI). This development underscores the increasing importance of…
In today’s competitive B2B landscape, a strong focus on customer needs has become not just a strategy but a necessity. According to Forrester Research Inc.’s report, “The State of Customer…
The landscape of retail is witnessing a significant transformation with the integration of robots into shopping environments. This is not merely a technological gimmick; it’s a fundamental shift that aligns…
The latest report from Numerator reveals that Temu, a Chinese online marketplace, is gaining a strong foothold among U.S. consumers, particularly through its loyal customer base. With Temu shoppers averaging…
In the dynamic world of retail, leadership changes can herald significant shifts in strategy and performance. Bealls Inc., a prominent name in the mass merchant category, has made a notable…
Newer Posts