Delta agent ups customer experience with seat change
How Delta Agent Improved Customer Experience by Allowing Seat Changes In the world of airline travel, customer experience is paramount. It can make the difference between a one-time flyer and a loyal customer. Delta Air Lines recently made a customer-centric…
Google Cloud Uses AI to Analyze Air France-KLM Data
In the competitive landscape of the aviation industry, businesses are constantly on the lookout for innovative solutions to enhance operational efficiency and improve customer experience. One such breakthrough is the collaboration between Google Cloud and Air France-KLM, primarily focusing on…
Delta's Lawsuit Against CrowdStrike: The Fallout of a Flight Chaos
In a significant legal move, Delta Air Lines has filed a lawsuit against the cybersecurity company CrowdStrike in Georgia, alleging that a defective software update led to a global operational meltdown in July, affecting over 1.3 million passengers. The airline…
