Beyond Discounts, Community and AI Drive Gen Z Loyalty Gen Z, the generation known for its tech-savvy nature and penchant for authenticity, is reshaping the landscape of brand loyalty. While…
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Examining the knowledge gap between shoppers, retail store associates
Bridging the Knowledge Gap: Empowering Retail Store Associates to Meet Shopper Needs In the realm of retail, a significant knowledge gap often exists between shoppers and store associates. This disconnect…
Dollar General CFO Departs for Nordstrom
Dollar General CFO Kelly Dilts Resigns to Join Nordstrom: What This Move Means for Both Retail Giants The recent departure of Kelly Dilts, the Chief Financial Officer of Dollar General,…
Retail store policy changes require strategy, communication, associate understanding
Navigating the Changing Tides of Retail Store Policy: The Crucial Trio of Strategy, Communication, and Associate Understanding In the ever-evolving landscape of retail, policy changes are inevitable. Whether spurred by…
In a significant move, Nordstrom, the esteemed department store chain founded in Seattle in 1901, is transitioning back into private ownership. The Nordstrom family, in tandem with the Mexican retailer…