AI Integration in Contact Centers: The Future of Customer Service Artificial Intelligence (AI) has revolutionized the way businesses operate, and contact centers are no exception. In recent years, there has…
AI Technology in RetailCustomer ExperienceCustomer Service
Singaporeans spend 40m hours on hold, report reveals
Singaporeans Spend a Whopping 40 Million Hours on Hold: A ServiceNow Report Reveals Customer service plays a pivotal role in shaping the overall experience of consumers with a brand. However,…