Talkdesk Revolutionizes Customer Self-Service with AI-Powered Voice Agents Talkdesk, a leading provider of cloud-based contact center solutions, has recently unveiled an innovative AI-powered voice agent technology designed to elevate the…
Beauty and Fashion RetailCustomer Support Technology
Samsung, SoundHound AI among 2024 Automation and Self Service award winners
Samsung, SoundHound AI Shine as Winners of 2024 Automation and Self-Service Awards The fifth annual Automation & Self-Service Awards, hosted by the Self-Service Innovation Summit, took place on December 10,…
The Future of Self-Service: Embracing Voice Interaction Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami, Florida.…
Marks & Spencer (M&S), a cornerstone of the U.K. retail landscape, has renewed and broadened its existing services contract with Diebold Nixdorf. This strategic move expands support across M&S’s wide…
In an effort to enhance the customer experience, Ikea has introduced an innovative self-service solution called the Upptäcka kiosk. This new technology is designed to assist shoppers in finding the…