Aldridge Security, the leading wholesaler of security and locking products in the UK and Ireland, has undergone a remarkable transformation by integrating Forterro’s ERP and Warehouse Management Solution, Orderwise. This strategic move has not only streamlined their operations but has also significantly improved productivity and customer service—two vital components in today’s competitive marketplace.
Patrick Cook, Managing Director of Aldridge Security, acknowledges the substantial benefits derived from this integration, stating, “Orderwise has genuinely helped us to grow, and we’re still scratching the surface of where it can go next. We knew we needed to be faster, more efficient, and to deliver even better customer service, and Orderwise has helped on all counts.”
Meeting Growing Demands in a Competitive Landscape
Aldridge Security’s decision to implement Orderwise comes at a time when the market demands rapid and efficient service delivery. The company offers over 25,000 products to various organizations, including locksmiths, architectural ironmongers, builders’ merchants, and DIY shops. Aldridge Security has committed to supporting independent businesses by not supplying large DIY chains. This dedication, however, makes it increasingly vital for them to meet customer expectations for swift, reliable service.
Before using Orderwise, Aldridge Security managed customer service—especially returns—through multiple third-party systems, which often caused confusion and inefficiencies. The introduction of Orderwise has integrated these processes into a single source of truth, dramatically enhancing the customer experience. Customers now enjoy a seamless interaction with the company, leading to increased satisfaction and loyalty.
Streamlining E-Commerce Operations
One of the most significant improvements seen with the implementation of Orderwise is in the e-commerce domain. Previously, updating their website required extensive manual effort, consuming about three hours each day. With Orderwise’s capabilities, these updates have been automated, allowing the team to allocate their time more effectively and concentrate on improving overall customer service quality. Remarkably, this enhanced focus has resulted in a 9.5% increase in web order value and a whopping 48% growth in the average goods received per operator.
This shift not only boosts revenue but also enhances operational efficiency, making Aldridge Security more agile in a fast-paced market. By automating routine tasks, the company can react more quickly to customer inquiries and market changes.
Enhancing Inventory Management and Distribution
The integration of Orderwise has also revolutionized Aldridge Security’s inventory management and distribution processes. Previously, employees frequently worked overtime due to logistical inefficiencies and a lack of control over stock items. Orderwise has introduced a streamlined approach, allowing the organization to maximize productivity within scheduled hours. This newfound efficiency provides employees with a clearer view of inventory, allowing for strategic planning rather than speculative guesswork.
The impact on distribution has been profound as well. A well-organized inventory system not only simplifies operations but also ensures that stock levels meet demand, reducing waste and ensuring that customers receive their products promptly. In an industry where speed and reliability are crucial, these improvements are game-changers.
A Vision for Continued Growth
The collaboration between Aldridge Security and Forterro highlights the significance of adopting modern ERP solutions to drive operational success. Jon Roberts, Director at Forterro, asserts that Aldridge Security is known throughout the industry for its integrity and excellence in service and products. He adds, “It also knew that it needed to modernise, and we are delighted that it chose Forterro to do so.” This partnership has proven beneficial not only in terms of efficiency but also in establishing a foundation for sustainable growth.
Orderwise is quickly becoming a go-to solution for various businesses focused on stock management across the UK. By automating order management, stock tracking, and other essential functions, companies can devote their resources to service quality and strategic growth initiatives.
Conclusion
The case of Aldridge Security illustrates the substantial benefits that can arise from integrating effective ERP solutions like Orderwise. From improved customer service to streamlined operations, the transformation experienced by Aldridge Security stands as a testament to what can be achieved with the right technology. As businesses navigate the demands of the modern marketplace, investing in efficient systems will not only enhance productivity but can also foster long-term customer loyalty.
In a field where service excellence is paramount, Aldridge Security doesn’t just aim to keep up with competitors; they are setting a new standard for operational efficiency.
