The Power of You Campaign by 8×8: Putting Customers in the Spotlight 8×8, a leading provider of communication and collaboration solutions, has recently launched a groundbreaking campaign that shifts the…
United Airlines Grounds Mainline Flights Amid Tech Glitch United Airlines, one of the major players in the aviation industry, recently faced a significant setback as they were forced to ground…
Kroger’s Fresh-Led Reset: Elevating Customer Experience Through Localized Innovation In the ever-competitive landscape of retail, staying ahead of the curve is not just an option but a necessity. Kroger, one…
Retailers Struggle with Data Hurdles as Only 11% are Prepared for Full-Scale AI In today’s digital age, artificial intelligence (AI) has become a powerful tool for retailers to enhance customer…
Return on Relationship: Why Your Return Policy Might Be Your Strongest Loyalty Tool In today’s retail landscape, businesses are constantly seeking innovative ways to cultivate customer loyalty and drive repeat…
Diebold Nixdorf Powers the Next Era of Grocery Retail In the ever-evolving landscape of grocery retail, technology plays a crucial role in shaping the future of operations. One company at…
Mixed CX: Brands Face Many Hurdles, But Are Investing Customer experience (CX) has become a key battleground for brands looking to differentiate themselves in an increasingly competitive marketplace. As consumers’…
Drowning in Data, Starving for Insights: Amperity Experts Reveal Customer Data Challenges In today’s digital age, businesses are inundated with vast amounts of data from various sources. However, the real…
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX NiCE, a prominent player in the digital marketing and e-commerce sector, has made a strategic move by acquiring Cognigy…
High On GenAI: Most Marketers Are Using It And Seeing Results Artificial Intelligence (AI) has become an indispensable tool in the arsenal of modern marketers. It has revolutionized the way…