Agentic AI: The Game-Changer for CX Satisfaction and Cost Efficiency In the ever-evolving landscape of customer experience (CX) management, businesses are constantly seeking innovative solutions to enhance customer satisfaction while…
Calabrio Boosts Contact Centres with Over 70 New AI Features The realm of contact centers is rapidly evolving, with technology playing a pivotal role in enhancing efficiency and customer service.…
Ulster University Enhances Student Feedback Analysis with Explorance Blue and MLY Ulster University has taken a significant step towards enhancing its student feedback analysis by partnering with Explorance, a leading…
T&T Supermarkets to Unveil 2nd Mississauga Store T&T Supermarkets, a well-known chain specializing in Asian groceries, is set to open its second store in Mississauga, Ontario. The new 40,000-square-foot store,…
How Genesys Cloud AI Propelled a 10% Increase in Annual Revenue in 2025 In a groundbreaking revelation, Genesys announced that its cutting-edge Genesys Cloud AI technology played a pivotal role…
CEO Chris King Redefines Monster Mini Golf’s ‘Philosophy of Fun’ CX Strategy In a recent episode of the CX Innovators podcast, Chris King, the CEO of Monster Mini Golf, offered…
NICE Recognized as a Leader in IDC’s 2024 Conversational AI Report NICE, a prominent player in the conversational AI landscape, has once again proven its prowess by being acknowledged as…
Leveraging AI and Automation to Tackle Common Customer Experience Challenges In today’s fast-paced and competitive retail environment, providing exceptional customer experience is no longer just a differentiator, but a necessity.…
Building Strong Customer Loyalty Through Personal Connections: Insights from A Closer Look CEO In the competitive landscape of retail, where customers are constantly bombarded with discounts and sales, building strong…