Avoid These 3 Common Pitfalls When Using AI to Improve Customer Experience Artificial Intelligence (AI) has revolutionized the way businesses interact with their customers, offering personalized experiences and efficient solutions.…
NiCE & AWS Deepen AI Partnership to Power CX Automation In the realm of customer experience, automation has become a key differentiator for businesses looking to streamline operations and enhance…
Adobe Debuts AI Tools for Large-Scale Customer Experience Adobe, a pioneer in digital marketing solutions, has once again raised the bar with the launch of AI-powered tools for Customer Experience…
Talkdesk Unveils CXA Platform for Autonomous AI Customer Journeys Talkdesk, a leading provider of cloud-based contact center solutions, has recently made waves in the industry with the launch of its…
The Rising Tide of Conversational AI: A $41B Market Forecast by 2030 Conversational AI, a technology that enables machines to engage in human-like conversations, is set to make waves in…
Ben Savage appointed CEO as Ekco eyes EUR €100 million goal Ekco, a leading provider of co-managed security services in cloud environments, has made a strategic move by appointing Ben…
Agentic AI: The Game-Changer for CX Satisfaction and Cost Efficiency In the ever-evolving landscape of customer experience (CX) management, businesses are constantly seeking innovative solutions to enhance customer satisfaction while…
Calabrio Boosts Contact Centres with Over 70 New AI Features The realm of contact centers is rapidly evolving, with technology playing a pivotal role in enhancing efficiency and customer service.…
Ulster University Enhances Student Feedback Analysis with Explorance Blue and MLY Ulster University has taken a significant step towards enhancing its student feedback analysis by partnering with Explorance, a leading…
T&T Supermarkets to Unveil 2nd Mississauga Store T&T Supermarkets, a well-known chain specializing in Asian groceries, is set to open its second store in Mississauga, Ontario. The new 40,000-square-foot store,…