Joann Shuttering All Store Locations: The Implications for E-Commerce Growth The recent announcement of Joann Stores closing all its physical locations has sent shockwaves through the retail industry. The arts…
Customer Experience
Retail store policy changes require strategy, communication, associate understanding
Navigating the Changing Tides of Retail Store Policy: The Crucial Trio of Strategy, Communication, and Associate Understanding In the ever-evolving landscape of retail, policy changes are inevitable. Whether spurred by…
FedEx ecommerce report: 97% of shoppers abandon purchases due to inconvenience
FedEx Ecommerce Report: Understanding the Impact of Inconvenient Shopping Experiences A recent report by FedEx has shed light on a concerning trend in the world of ecommerce: a staggering 97%…
The Future of AI in Retail: Smarter Merchandising, Better CX
The Future of AI in Retail: Smarter Merchandising, Better CX Artificial Intelligence (AI) has transcended its traditional role as a mere efficiency tool in the retail industry. It is now…
For Valentine’s Day, quick commerce lets you press all the right buttons
For Valentine’s Day, Quick Commerce Lets You Press All the Right Buttons As Valentine’s Day approaches, love is in the air, and so is the scent of opportunity for businesses…
Retail report: UK consumers prioritise convenient deliveries
Retail Report: UK Consumers Prioritise Convenient Deliveries The latest retail report by Metapack has unveiled a significant trend among UK consumers – the prioritization of convenient deliveries. According to the…
Kroger debuts virtual health coaching for members
Kroger Debuts Virtual Health Coaching for Members: Revolutionizing Customer Experience In a bold move to enhance customer engagement and well-being, Kroger has recently introduced virtual health coaching for its members.…
CVS customers can access ‘locked products’ via app
Unlocking Convenience: How CVS Customers Can Access ‘Locked Products’ with Just a Tap In the ever-changing landscape of retail, convenience is king. CVS, one of the largest pharmacy chains in…
NGA, Fincretive Team to Provide Healthy Benefit Card Access for Indies’ Customers
NGA, Fincretive Team to Provide Healthy Benefit Card Access for Indies’ Customers As the retail landscape continues to evolve, independent retailers are constantly seeking innovative ways to enhance the shopping…
Optimizely leads 2025 Gartner Magic Quadrant for engines
Optimizely Leads 2025 Gartner Magic Quadrant for Personalization Engines In the fast-paced world of digital marketing, staying ahead of the competition is crucial. One way companies can do this is…