Singaporeans Spend a Whopping 40 Million Hours on Hold: A ServiceNow Report Reveals Customer service plays a pivotal role in shaping the overall experience of consumers with a brand. However,…
Generative and Agentic AI: Revolutionizing Customer Service for Enhanced Business Value In the realm of customer service, businesses are constantly seeking new ways to set themselves apart and drive value…
Integrating Grok AI Chatbot with Telegram: A Game-Changer for Premium Users In the fast-paced world of digital communication, convenience is key. With the integration of Grok AI Chatbot with Telegram,…
Optimizing ChatGPT Voice Chats: OpenAI’s Update Prevents Unwanted Interruptions In the ever-evolving realm of artificial intelligence, OpenAI has once again raised the bar with its latest update to ChatGPT Voice.…
Ukrzaliznytsia Adapts to Offline Ticket Sales Following IT System Failure Ukrzaliznytsia, Ukraine’s state-owned railway company, recently faced a significant challenge as its IT system fell victim to a ‘multi-level’ cyberattack.…
Talkdesk Revolutionizes Customer Self-Service with AI-Powered Voice Agents Talkdesk, a leading provider of cloud-based contact center solutions, has recently unveiled an innovative AI-powered voice agent technology designed to elevate the…
Meta Launches AI Chatbot to EU Users Meta, the parent company of Facebook and Instagram, is taking a significant step forward in enhancing user experience by launching an AI chatbot…
AliExpress Celebrates 15 Years with UK Market Focus AliExpress, the global e-commerce giant, is commemorating its 15th anniversary this month with a special emphasis on the UK market. In an…
Singapore Airlines Elevates Customer Experience with Salesforce AI Partnership Singapore Airlines has taken a significant step towards revolutionizing its customer service experience by partnering with Salesforce to integrate artificial intelligence…
Enhancing Customer Experience: 3 Tips for Leveraging Technology and Data In today’s competitive digital landscape, providing an exceptional customer experience is no longer just a nice-to-have; it’s a must-have for…