Designing AI Strategies to Enhance Customer Trust and Call Agent Well-being In the fast-paced world of retail, customer service is a crucial element that can make or break a business.…
Finding Success in the Age of AI Marketing Transformation In the realm of marketing and business today, Artificial Intelligence (AI) has transitioned from being a mere option to an omnipresent…
Yelp AI Chat Assistant Now Has A Memory Yelp, the popular online review platform, has recently introduced its latest fall product releases, which include some groundbreaking features aimed at enhancing…
Italian Retailers Show High Satisfaction with Digital Services, Yet Room for Growth Remains Overall, online sellers in Italy seem satisfied with the digital services they use. However, in any analyzed…
Why AI Still Struggles to Mimic Natural Human Conversation Artificial Intelligence (AI) has undoubtedly made significant advancements in recent years, particularly in the realm of natural language processing. However, despite…
Salesforce Accelerates AI Adoption in Retail with OpenAI and Anthropic Partnership Salesforce, a global leader in customer relationship management, has recently made strategic moves to enhance its AI capabilities by…
The Shift in Consumer Behavior: Younger Shoppers Bypass Merchants and Dispute via Bank Apps In the ever-evolving landscape of e-commerce, a new trend is emerging among younger shoppers. Instead of…
Alibaba’s Qwen Lab Launches Robotics Unit to Drive Embodied AI Alibaba, the e-commerce giant, is making significant strides in the realm of artificial intelligence with the launch of a new…
The Impact of California’s Ordinance Limiting Self-Checkout Use in Long Beach In a move that has sparked debates among retailers, customers, and policymakers alike, the city of Long Beach, California,…
The Future of Customer Trust: Responsible AI in CX Voice Channels In the fast-paced world of retail, customer service is a cornerstone of success. As retailers strive to meet the…