“Amazon CEO Andy Jassy Warns Employees of Job Losses Unless They Embrace AI” In a recent memo to Amazon staff, CEO Andy Jassy confirmed what many in the tech industry…
Swiggy Pilots Travel and Lifestyle Concierge App Crew: A New Frontier in Customer Service Swiggy, the renowned food delivery and quick commerce platform, has recently made a bold move by…
Fining Companies for Long Customer Call Waits: Why Majority of Britons Support This Measure In a recent survey conducted in the UK, it has been revealed that a significant 62%…
Amazon’s Restructuring Around AI: A Game-Changer in E-Commerce Amazon, the e-commerce giant, has once again showcased its commitment to innovation by restructuring its operations around Artificial Intelligence (AI). The company…
Automating Customer Service: NiCE Introduces CXone Mpower Agents NiCE, a leading provider of innovative solutions for customer service, has recently unveiled a groundbreaking advancement in the realm of AI-driven tools.…
OpenAI Enhances ChatGPT Search with Improved Understanding and Response to User Queries OpenAI, the renowned artificial intelligence research laboratory, has recently made waves in the tech world by rolling out…
AI Boosts Customer Service Happiness as Global Wellbeing Falls In a world where global happiness has plummeted to a mere 58% in 2025, the rise of artificial intelligence (AI) in…
AI Boosts Customer Service Happiness as Global Wellbeing Falls In a world where global happiness has plummeted to a mere 58% in 2025, the surge in customer service satisfaction comes…
The Strategic Embrace: Blending Automation and AI Power with the Human Touch to Drive Customer Relationships In the fast-paced world of retail, finding the perfect balance between cutting-edge technology and…
The Impact of ChatGPT Outage: A Wake-Up Call for Societal Dependence on AI In today’s fast-paced digital landscape, the reliance on Artificial Intelligence (AI) technologies has become more apparent than…