The Importance of Human Touch in the Digital Age of E-Commerce In today’s fast-paced digital world, where e-commerce reigns supreme, the role of human touch in customer service cannot be…
Advertising & MarketingCustomer ServiceGlobal Retail Operations
Marketing-Service Impasse: The Teams Are Not Collaborating
Marketing-Service Impasse: The Teams Are Not Collaborating In the realm of business operations, the synergy between marketing and service teams is crucial for success. However, a significant roadblock often hinders…
Autonomous Retail TechnologyB2B E-commerce SolutionsCustomer ServiceDigital Marketing
Hello Sugar taps PolyAI to automate customer experience
Hello Sugar, a popular online retailer specializing in handmade confectionaries, has recently partnered with PolyAI, a leading provider of conversational AI technology, to automate and enhance its customer experience. This…
B2B E-commerce SolutionsConsumer BehaviorCustomer Service
Stricter returns policies deter two-thirds of global shoppers
Stricter Returns Policies: A Barrier to Global Shoppers In the ever-competitive landscape of e-commerce, one factor stands out as a significant deterrent to consumers worldwide – stricter returns policies. According…
B2B E-commerce SolutionsBrand PartnershipsCustomer Data AnalyticsCustomer ServiceDigital MarketingEuropean Market ExpansionPersonalized User ExperienceSocial Media Engagement
12.5% more European users for Temu
Unlocking Success: Temu Sees 12.5% Increase in European Users In the first half of this year, Temu attracted an average of 115.7 million Europeans to its platform each month. That’s…
Advertising TechnologyArtificial IntelligenceCustomer Service
ChatGPT hit by widespread outage: ‘Our work partner is down’
When ChatGPT hit by widespread outage: ‘Our work partner is down’ The digital landscape is fraught with uncertainties, and even the most reliable tools can sometimes falter. Recently, ChatGPT users…
Advertising TechnologyCustomer Service
Salesforce cuts 4,000 support jobs as AI handles half of customer queries
Salesforce Streamlines Support Operations with Agentic AI Revolutionizing Customer Service In a bold move towards efficiency and innovation, Salesforce has recently announced a significant shift in its support operations. The…
Advertising and Marketing RetailB2B E-commerce SolutionsCustomer ServiceDigital Marketing
Living The 'Big Bang' Theory In AI
Living The ‘Big Bang’ Theory In AI Recent data compares the cosmic Big Bang to events in advertising such as the AI chatbot explosion that is reshaping the ways humans…
Customer ServiceEnterprise Software Solutions
Fergus appoints Hugh Walker as Head of Customer Experience role
Fergus Appoints Hugh Walker as Head of Customer Experience to Elevate Global Customer Teams Fergus, a leading provider of job management software solutions, has recently made a strategic move by…
Synology Receives Impressive 4.7 Rating in 2025 Gartner Customer Report In the fast-paced world of technology, where innovation is key, customer feedback and satisfaction play a crucial role in determining…
Newer Posts