Enhancing Customer Experience: 3 Tips for Leveraging Technology and Data In today’s competitive digital landscape, providing an exceptional customer experience is no longer just a nice-to-have; it’s a must-have for…
Generative AI: The Key to Enhancing Customer Service, According to Capgemini Study In a recent study conducted by Capgemini, it has come to light that customer satisfaction levels in the…
Amazon’s Bold Move: Revolutionizing Automation with Agentic AI Amazon, the e-commerce giant, is once again making headlines with its latest strategic move. In an effort to boost automation for both…
Salesforce Revolutionizes AI Workflows with Agentforce 2dx In the fast-paced world of digital transformation, efficiency is key. Companies are constantly seeking ways to streamline their workflows, boost productivity, and maximize…
The Rise of Self-Serve Agents: Say Hello to Your Helpful Digital Doppelganger In the realm of digital transformation, the landscape is constantly evolving. The emergence of autonomous, ‘agentic’ AI-driven digital…
Zhipu AI Secures Over 1 Billion Yuan in New Funding to Boost Language Model Development Zhipu AI, a leading player in the field of artificial intelligence, has recently made waves…
Washington State Lawmakers Propose Restrictions on Self-Checkout Washington state lawmakers are currently considering a bill that would impose restrictions on the use of self-checkout kiosks in retail stores across the…
AI, Try Harder: Shoppers Still Don’t Want Chatbots To Make Purchases For Them Artificial Intelligence (AI) has been making waves in the world of e-commerce, promising to revolutionize the way…
Instagram Tests AI-Based Tasks via DMs: A Step Towards AI Agents in Meta’s Apps Instagram, one of the leading social media platforms, is venturing into the realm of artificial intelligence…
Sanas Raises Millions to Transform Call Centre Communication In today’s globalized business landscape, call centers play a crucial role in customer service and support. With companies expanding their operations internationally,…