On November 19, 2024, Alaska Airlines announced the appointment of Natalie Bowman as Vice President of Digital Experience, a strategic move positioning the airline to enhance its customer service in…
Imagine it’s 2025. You’re at your desk, monitoring a lively dashboard filled with real-time data as customers navigate your site. One visitor, let’s call her Emma, opens your store on…
In the competitive realm of e-commerce, the push to increase conversion rates can feel like running a marathon. Many businesses find themselves investing considerable resources into attracting visitors to their…
In today’s competitive retail market, the role of Chief Customer Officer (CCO) is more crucial than ever. This position not only influences customer relationships but also drives growth and innovation…
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Convergence of AI and IoT: 3 Real-Time Applications Where Event-Enabled Approach to AIoT Makes a Difference
The retail sector is undergoing a transformation fueled by the convergence of Artificial Intelligence (AI) and the Internet of Things (IoT). This integration, often referred to as AIoT, introduces a…
In a significant move towards enhancing customer service capabilities, Zendesk has rolled out its AI Dynamic Pricing Plan. This innovative pricing model introduces a new level of flexibility for businesses…
In a significant move for businesses looking to leverage artificial intelligence, Zendesk has launched its AI Dynamic Pricing Plan. This innovative pricing model offers companies a flexible framework for investing…
The retail industry is on the brink of a technological revolution, particularly in inventory management. By 2025, the landscape of retail inventory management is expected to be transformed significantly by…
Geissler’s Supermarkets, a notable independent grocer in the Independent Grocers Alliance (IGA), has taken a significant step in enhancing the shopping experience by partnering with grocery technology leader Instacart. This…
In a significant move towards modernizing the grocery shopping experience, several independent grocers across the United States are implementing Instacart’s innovative Caper Carts in their stores. These AI-powered smart carts…