APAC Retailers Stay Confident, Prioritize Loyalty Amid Challenges In a world where economic uncertainties loom large, the resilience of Asia-Pacific (APAC) retailers shines through. A recent survey of 288 retailers…
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Q&A: Guitar Center CEO breaks down AI’s new role in assisting its shoppers
Artificial Intelligence Revolutionizing the Retail Experience: A Look at Guitar Center’s CEO Strategy In the ever-evolving landscape of retail, the integration of artificial intelligence (AI) has become a game-changer for…
TSD & Perplex Digital win top honours at Umbraco Awards 2024
TSD & Perplex Digital: Setting the Standard for eCommerce Excellence Herefordshire’s TSD and Perplex Digital have once again demonstrated their prowess in the digital realm by clinching top honors at…
Young Shoppers Boost E-Commerce Amid Delivery Woes
The Impact of Young Shoppers on E-Commerce: Navigating Delivery Challenges In the realm of E-Commerce, young shoppers under the age of 35 are making a significant impact on online sales.…
Germans are gaming more than ever: Why gamification in e-commerce will transform marketing in 2025
Germans are Gaming More than Ever: Why Gamification in E-Commerce Will Transform Marketing in 2025 With over 37 million gamers in Germany, the landscape of consumer engagement is evolving rapidly.…
If ChatGPT is everyone’s personal lawyer – without the billable hours – now what?
If ChatGPT is Everyone’s Personal Lawyer – Without the Billable Hours – Now What? In a world where technology continues to disrupt traditional industries, the legal profession is no exception.…
Singaporeans spend 40m hours on hold, report reveals
Singaporeans Spend a Whopping 40 Million Hours on Hold: A ServiceNow Report Reveals Customer service plays a pivotal role in shaping the overall experience of consumers with a brand. However,…
3 tips for using tech, data to improve customer experience
Enhancing Customer Experience: 3 Tips for Leveraging Technology and Data In today’s competitive digital landscape, providing an exceptional customer experience is no longer just a nice-to-have; it’s a must-have for…
Otto lays off hundreds of customer service employees
The Impact of Otto’s Decision to Lay Off Hundreds of Customer Service Employees Otto, one of Germany’s leading online platforms, recently made a significant announcement that has sent shockwaves through…
2025 Predictions And 2024 Review: 10 Trends Marketers Need To Know For 2025 via @sejournal, @Kevin_Indig
2025 Predictions And 2024 Review: 10 Trends Marketers Need To Know For 2025 In the fast-paced world of digital marketing, staying ahead of the curve is essential for success. As…