The Most Important Question Private Brands Aren’t Asking Themselves
In recent years, store brands have seen impressive growth, often outpacing their national-brand counterparts. This phenomenon can largely be attributed to current economic pressures—around 69% of Americans express concern over rising costs. As consumers tighten their budgets, they search for…
Krispy Kreme Faces IT Disruption Impacting US Online Orders
In a significant setback for Krispy Kreme, a cybersecurity incident has caused disruptions to online orders across the United States. While the company’s in-store operations remain intact, the ramifications of this disruption highlight critical challenges faced by businesses in maintaining…
Ahold Delhaize USA Names New President of Food Lion
In a notable shift within the retail landscape, Greg Finchum, currently serving as Executive Vice President of Retail Operations at Food Lion, has been appointed the new president of the grocery chain, effective May 2025. This transition comes on the…
Etsy Names New Leaders, Adds Leadership Role
Etsy, Inc. is undergoing significant leadership changes aimed at transforming the company’s growth trajectory and enhancing customer experience. These modifications come at a crucial time as the e-commerce platform seeks to build deeper connections with its users while capitalizing on…
Convenience tops sustainability in CX planning
As 2024 progresses, the race for customer satisfaction is largely shaped by one key factor: convenience. According to a recent report by CX Network, “The Global State of CX 2024,” consumer demand for convenience has surged to the forefront of…
