Customer Experience

EXCLUSIVE: The Robot Revolution at Retail – With a Humanoid Touch

In a significant leap forward for the retail industry, Richtech Robotics Inc. has introduced its advanced robotic beverage system, known as ADAM, at a Walmart One Kitchen in Rockford, Illinois. This represents the second installation in a broader initiative to…

Save Mart Unveils Northern California Store Refresh

The Save Mart Companies have made a significant update to their grocery experience in Northern California, specifically at their store located at 2237 Claribel Road in Riverbank. As of September 12, this location has undergone a refresh designed to align…

Maximizing E-Commerce Success Through Effective Conversion Rate Optimization

In an increasingly digital world, where consumers are bombarded with countless options, conversion rate optimization (CRO) has emerged as a crucial strategy for e-commerce businesses. With research indicating that nearly 96% of visitors who come to an e-commerce site do…

The Imperative of a Robust B2B E-Commerce Program for Modern Businesses

B2B e-commerce has transitioned from a “nice to have” feature into a crucial element for organizations aiming to maintain competitiveness in today’s market. Recent findings from McKinsey & Co. underscore this transformation, revealing that e-commerce has overtaken in-person sales as…

Costco, Ikea Execs Cited as Retail Leaders Shaping the Future

In a landscape that constantly shifts, where consumer expectations and technologies evolve at a breakneck pace, certain leaders stand out for their innovative approaches to retail. The National Retail Federation (NRF) Foundation has recognized such leaders, honoring them for their…

Pet Valu's Strategic Move to Commercetools: Shaping the Future of Omnichannel Retail

In a bold strategic step, Canadian specialty retailer Pet Valu has transitioned to the commercetools ecommerce platform, marking a significant upgrade to its digital infrastructure. This move comes as part of a comprehensive digital transformation aimed at modernizing the company’s…

Republic National Distribution Co.: Turning Ecommerce Growth into Customer-Centric Strategies

In an era where digital engagement drives business success, Republic National Distribution Co. (RNDC) stands at the forefront of ecommerce innovation. With an impressive trajectory toward $1 billion in annual sales through its online platform, RNDC’s focused approach goes beyond…

Zebra Technologies Introduces Innovative Retail Solutions to Elevate Customer Experience and Workforce Efficiency

In the world of retail, customer experience and operational efficiency are paramount. For grocery businesses, leveraging technology to ensure smooth operations and an enjoyable shopping experience has become a necessity rather than a luxury. Zebra Technologies Corporation, known for its…

The United Family Expands Texas Footprint With New Supermarket

The grocery landscape in Texas continues to shift as The United Family opens its latest Market Street location in Amarillo. Launched on September 11, this store marks the 99th outlet for The United Family and the ninth in Amarillo, representing…

Maximizing Martech: Bridging the Gap Between Adoption and Effective Utilization

In the digital age, the integration of marketing technologies (martech) has transformed how businesses operate. According to the latest Chief Marketing Officer (CMO) Survey by Duke University, which was conducted with the support of Deloitte, a significant 75% of marketers…