High-Street Retailers: Embracing Technology for Survival in the Digital Age As high-street retailers grapple with fierce online competition and changing consumer habits, experts urge them to embrace technology and adapt…
Customer Experience
UK Organisations Set to Increase AI Investment by Over 25% in 2025 Artificial Intelligence (AI) has been a game-changer for businesses across various industries, revolutionizing processes, enhancing customer experiences, and…
Ecommpay shortlisted for four Retail Systems Awards 2023
Ecommpay Shines at Retail Systems Awards 2023 with Four Finalist Nominations Ecommpay, a leading payment solutions provider, is making waves in the retail industry yet again. The company has recently…
Best Buy plugs in new launch details for its forthcoming marketplace
Best Buy: Reviving its Online Marketplace Strategy for 2025 and Beyond Best Buy is gearing up to re-enter the U.S. online marketplace arena, a significant move marking its comeback after…
Otto thrives thanks to 24% increase in marketplace sales
Otto Thrives Thanks to 24% Increase in Marketplace Sales Otto, the prominent player in the German e-commerce market, has been making waves with its impressive growth trajectory, outpacing the industry’s…
Boost conversions by leveraging optimised logistics: Expert tips for convenience within the European customer journey
Boost Conversions by Leveraging Optimised Logistics: Expert Tips for Convenience within the European Customer Journey In the fast-paced world of e-commerce, where convenience is key and customer experience reigns supreme,…
Generative and agentic AI set to transform customer service into a strategic value driver for businesses
Generative and Agentic AI: Revolutionizing Customer Service for Enhanced Business Value In the realm of customer service, businesses are constantly seeking new ways to set themselves apart and drive value…
Exclusive Insights: Giant Food’s Strategies to Shield Shoppers From Soaring Grocery Expenses In the realm of retail, particularly in the grocery sector, the challenge of balancing quality and affordability has…
Güntner Revolutionizes Parts Ordering with mySpareParts Ecommerce Platform Güntner, a leading player in the HVAC&R industry, has taken a significant step towards enhancing customer experience with the launch of mySpareParts,…
SMS ASAP: People Who Don't Spend Much Like To Get Quick Discounts Via Text
SMS ASAP: How Quick Discounts via Text Appeal to Low Spenders and High Spenders Alike In the realm of digital marketing and e-commerce, the utilization of SMS marketing has become…