Why Most Chief Marketers Can’t Value What They Already Own For the past decade, retailers, telcos, and banks have championed omnichannel operations, while marketers have obsessed over omnichannel single customer…
Smartsheet Appoints Stephanie Berner as Chief Customer Officer: Elevating Customer Success Through AI Integration Smartsheet, a leading provider of enterprise collaboration and workflow automation solutions, has recently made a strategic…
NiCE, Salesforce Deepen AI Partnership for Unified Service NiCE, a key player in the realm of customer experience solutions, has taken a significant step towards enhancing its AI capabilities by…
APAC Dominates Mobile Commerce Growth by Focusing on User Loyalty The Asia-Pacific (APAC) region has been making significant strides in the realm of mobile commerce, showcasing a remarkable 13% increase…
How Gibson Boosts Email Revenue by 120% with SAP Emarsys Personalization Gibson, a leading player in the retail industry, has recently witnessed a remarkable surge in its email revenue. The…
Unlocking Efficiency and Growth: The Rise of Commercial Card Payments in B2B Transactions In the realm of business-to-business (B2B) transactions, the landscape is evolving at a rapid pace. A recent…
CRM Data Drag: Systems Are Not Delivering, And Brands Are Losing Revenue Customer Relationship Management (CRM) systems have long been hailed as the holy grail of customer data organization and…
Toshiba Awarded 5-Year National Cooperative Contract Toshiba, a leading technology company, has recently secured a significant 5-year national cooperative contract, solidifying its position as a top player in the industry.…
Unlocking the Power of Loyalty Programs: A Key Strategy for Year-Round Retail Success In the ever-competitive landscape of retail, businesses are constantly seeking innovative ways to drive sales and foster…
The Strategic Embrace: Blending Automation and AI Power with the Human Touch to Drive Customer Relationships In the fast-paced world of retail, finding the perfect balance between cutting-edge technology and…