Designing AI Strategies to Enhance Customer Trust and Call Agent Well-being In the fast-paced world of retail, customer service is a crucial element that can make or break a business.…
UK Data Stays Safe and Secure with OpenAI’s New Residency Option In the ever-changing landscape of digital data and privacy regulations, ensuring the security and sovereignty of sensitive information is…
The Cyberattack on JLR: A Costly Wake-Up Call for E-Commerce Security The recent cyberattack on Jaguar Land Rover (JLR) has sent shockwaves through the e-commerce industry, with CMC pegging the…
Transforming the Retail Experience with Electronic Shelf Labels In the ever-changing landscape of retail, staying ahead of the curve is crucial for brands looking to stand out in a crowded…
The Impact of California’s New AI Transparency Rules on Retailers California has long been at the forefront of data privacy regulations, with the California Consumer Privacy Act (CCPA) setting a…
Smart Inventory Strategy in Uncertain Times: Why Panic Buying Could Be Hurting Your Business In the ever-changing landscape of retail, staying ahead of the curve is essential for success. With…
The Future of Customer Trust: Responsible AI in CX Voice Channels In the fast-paced world of retail, customer service is a cornerstone of success. As retailers strive to meet the…
SISTRIX Reports Sharp Drop In ChatGPT Web Searches: What This Means for Digital Marketing SISTRIX, a leading SEO tool, recently revealed a significant decline in ChatGPT’s usage for web searches…
A Hidden Risk In AI Discovery: Directed Bias Attacks On Brands? Artificial Intelligence (AI) has undoubtedly revolutionized the way brands interact with customers, personalize experiences, and streamline operations. However, with…
Luxury Retail Giant Kering Faces Data Breach Impacting 7.4 Million Customers Luxury retail conglomerate Kering, the parent company of renowned fashion houses such as Gucci, Balenciaga, and Alexander McQueen, recently…