Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
In a digital age where maintaining a competitive edge is critical, the CX Innovators podcast has emerged as a vital source of insights from industry leaders shaping customer experience (CX) across retail. Launched in 2024, this podcast, hosted by Judy…
Nearly Half Find AI Helpful for Customer Service: Study
A recent study by Forethought reveals an intriguing insight into consumer perceptions of artificial intelligence (AI) in customer service. Almost 50% of consumers report finding AI chatbots helpful, and 48% agree that these tools have enhanced their customer service experiences….
Brazil's Crypto Surge: A 2024 Market Analysis
Brazil’s crypto market has made significant strides in 2024, establishing itself as the tenth-largest in the world. According to the Brazilian Central Bank, net crypto asset imports surged over 60% in the first nine months compared to the same period…
The Future of B2B eCommerce: Meeting the Demands of a New Generation of Buyers
In a rapidly changing marketplace, the pace of B2B eCommerce is projected to witness dramatic acceleration by 2025, according to a recent report from Forrester. The catalyst for this growth? A new wave of business buyers who prioritize diverse omnichannel…
Zendesk Unveils AI Solutions to Boost Customer Support
Zendesk has introduced a comprehensive suite of AI-driven solutions designed to enhance omnichannel customer support, marking a significant shift in how businesses manage customer interactions. This development aims to improve collaboration between human agents and AI technology, ultimately leading to…
Amazon Nearing Top 3 in Dutch E-Commerce
In recent years, the Dutch e-commerce landscape has showcased a unique characteristic: local players tend to dominate online spending. Among these, bol.com has consistently been a frontrunner. However, recent data from the Twinkle100, an annual ranking published by e-commerce trade…
Amazon Prime Big Deal Days 2024: A New Era of E-Commerce Sales
Amazon’s Prime Big Deal Days have become an essential part of the retail calendar, showcasing the e-commerce giant’s ability to capture attention and drive sales year-round. This year, the event was held on October 8 and 9, highlighting significant developments…
Bain, Kantar, and Qualtrics Launch Global Standards for CX
Bain & Company, Kantar, and Qualtrics have recently introduced updated Global Standards for Customer Experience (CX) after an extensive 10-week consultation process that garnered input from over 1,500 CX professionals and stakeholders across 23 countries. This initiative aims to create…
H-E-B Stores Adding Digital Tap-to-Pay Service
In a significant move towards modernizing the shopping experience, H-E-B Grocery Stores is set to introduce digital tap-to-pay technology across all its locations in Texas. Starting October 7, 2024, H-E-B will implement this phased rollout, allowing customers to utilize popular…
Temu Shoppers Are Loyal, Pretty Social
The latest report from Numerator reveals that Temu, a Chinese online marketplace, is gaining a strong foothold among U.S. consumers, particularly through its loyal customer base. With Temu shoppers averaging six purchases per year and spending around $247 annually on…
