In a digital age where maintaining a competitive edge is critical, the CX Innovators podcast has emerged as a vital source of insights from industry leaders shaping customer experience (CX)…
A recent study by Forethought reveals an intriguing insight into consumer perceptions of artificial intelligence (AI) in customer service. Almost 50% of consumers report finding AI chatbots helpful, and 48%…
Brazil’s crypto market has made significant strides in 2024, establishing itself as the tenth-largest in the world. According to the Brazilian Central Bank, net crypto asset imports surged over 60%…
In a rapidly changing marketplace, the pace of B2B eCommerce is projected to witness dramatic acceleration by 2025, according to a recent report from Forrester. The catalyst for this growth?…
Zendesk has introduced a comprehensive suite of AI-driven solutions designed to enhance omnichannel customer support, marking a significant shift in how businesses manage customer interactions. This development aims to improve…
In recent years, the Dutch e-commerce landscape has showcased a unique characteristic: local players tend to dominate online spending. Among these, bol.com has consistently been a frontrunner. However, recent data…
Amazon’s Prime Big Deal Days have become an essential part of the retail calendar, showcasing the e-commerce giant’s ability to capture attention and drive sales year-round. This year, the event…
Bain & Company, Kantar, and Qualtrics have recently introduced updated Global Standards for Customer Experience (CX) after an extensive 10-week consultation process that garnered input from over 1,500 CX professionals…
In a significant move towards modernizing the shopping experience, H-E-B Grocery Stores is set to introduce digital tap-to-pay technology across all its locations in Texas. Starting October 7, 2024, H-E-B…
The latest report from Numerator reveals that Temu, a Chinese online marketplace, is gaining a strong foothold among U.S. consumers, particularly through its loyal customer base. With Temu shoppers averaging…
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