Mixed CX: Brands Face Many Hurdles, But Are Investing Customer experience (CX) has become a key battleground for brands looking to differentiate themselves in an increasingly competitive marketplace. As consumers’…
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX NiCE, a prominent player in the digital marketing and e-commerce sector, has made a strategic move by acquiring Cognigy…
NiCE Acquires Cognigy for USD $955 Million to Boost AI-Powered CX NiCE, a prominent player in the digital marketing and e-commerce industry, has recently made waves by announcing its acquisition…
How Retailers Can Lead the AI-Driven CX Revolution Artificial Intelligence (AI) has become a game-changer in the retail industry, offering unprecedented opportunities to enhance customer experiences (CX) and drive business…
In a digital age where maintaining a competitive edge is critical, the CX Innovators podcast has emerged as a vital source of insights from industry leaders shaping customer experience (CX)…
A recent study by Forethought reveals an intriguing insight into consumer perceptions of artificial intelligence (AI) in customer service. Almost 50% of consumers report finding AI chatbots helpful, and 48%…
Brazil’s crypto market has made significant strides in 2024, establishing itself as the tenth-largest in the world. According to the Brazilian Central Bank, net crypto asset imports surged over 60%…
In a rapidly changing marketplace, the pace of B2B eCommerce is projected to witness dramatic acceleration by 2025, according to a recent report from Forrester. The catalyst for this growth?…
Zendesk has introduced a comprehensive suite of AI-driven solutions designed to enhance omnichannel customer support, marking a significant shift in how businesses manage customer interactions. This development aims to improve…
In recent years, the Dutch e-commerce landscape has showcased a unique characteristic: local players tend to dominate online spending. Among these, bol.com has consistently been a frontrunner. However, recent data…