Kroger Marks Customer Appreciation Week
The Kroger Co. is currently navigating legal challenges, yet its dedication to serving customers remains unwavering. As part of its commitment to customer satisfaction, Kroger has announced a week of special offers highlighting its Customer Appreciation Week, which runs from…
UK Survey Reveals Generational Divides in Customer Service Preferences
Recent research conducted by CommBox has highlighted significant differences in customer service preferences among various age groups in the UK, emphasizing the need for businesses to adapt their strategies to meet the expectations of their diverse clientele. The survey involved…
Meet Stop & Shop President Roger Wheeler: The Path to Transformation
In a recent exclusive interview, Roger Wheeler articulated his vision and strategy as the newly appointed president of Stop & Shop, taking over from Gordon Reid, who plans to retire in mid-2025. Wheeler, a veteran within the Ahold Delhaize USA…
Weis Markets Extends Low, Low Price Program to Nonfoods
Weis Markets has stepped up its game by introducing 448 nonfood items across eight categories to their Low, Low Price (LLP) program. This move aims to make everyday essentials more affordable for customers and underscores the company’s commitment to helping…
Bringing brand loyalty back: Adapting to a new age of customer expectations
In today’s retail landscape, where competition for consumers’ attention has reached unprecedented levels, retaining existing customers has become a critical strategy for brand success. Recent studies reveal that loyal customers spend, on average, 67% more than new customers. Nevertheless, many…
