NiCE acquires Cognigy for USD $955 million to boost AI-powered CX NiCE, a prominent player in the digital marketing and e-commerce sector, has made a strategic move by acquiring Cognigy…
High On GenAI: Most Marketers Are Using It And Seeing Results Artificial Intelligence (AI) has become an indispensable tool in the arsenal of modern marketers. It has revolutionized the way…
Rack Room Shoes Realigns Leadership to Drive Digital Innovation Rack Room Shoes, a well-known footwear retailer, has recently made significant changes in its leadership team to push forward its digital…
Singapore Airlines Elevates Customer Experience with Qualtrics & AI Singapore Airlines, a renowned name in the aviation industry, has recently taken a significant step towards enhancing its customer experience. The…
Grocery Inflation Ticks Up Again in June: Strategies for Retailers to Navigate the Rising Costs The Consumer Price Index (CPI) for food at home has once again surged, both on…
Revolutionizing Retail: A Look into the 2025 State of the Industry Store Innovation Report The retail landscape is undergoing a profound transformation, driven by technological advancements and changing consumer expectations.…
Revolutionizing Retail: Love’s Travel Stops Deploys Smart Kiosks In the fast-paced world of retail, staying ahead of the curve is essential for success. Love’s Travel Stops, a leading chain of…
Consumers Seek Value as Back-to-School Budgets Tighten As the back-to-school season approaches, families are gearing up for another round of shopping to prepare for the academic year. However, this year…
Amazon Expands Same-Day and Next-Day Delivery to Over 4,000 Cities Amazon, the e-commerce giant, continues to raise the bar in the world of online retail by expanding its same-day and…
The Rise of Value-Seeking Consumers in the Digital Age In today’s ever-changing digital landscape, consumers are fast becoming more discerning than ever before. With a plethora of options at their…