Striking the AI Balance: How to Maximize Opportunities and Minimize Risks in Global Retail Artificial Intelligence (AI) has become a game-changer in the world of global retail, offering unprecedented opportunities…
Ecommerce Trends: Exploring the Rise of Omnichannel Features Among Retailers In the ever-evolving landscape of e-commerce, omnichannel features have emerged as essential tools for online retailers, especially those with brick-and-mortar…
Enhancing E-Commerce: Insights from Criteo’s 2025 Report on Revolutionary Online Shopping Experience In a rapidly evolving digital landscape, where online shopping has become the new norm, catering to the needs…
Udemy Appoints Neeracha Taychakhoonavudh to Lead CX Udemy, the leading online learning platform, has recently made a strategic move by appointing Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer.…
Ageas Deploys LexID to Unify Customer Records and Service Ageas, a leading insurance provider, has recently made a strategic move by adopting LexID for Insurance from LexisNexis. This decision aims…
Calabrio Appoints Frank Ciccone as New Chief Revenue Officer Calabrio, a leading player in the customer experience sector, has recently made a strategic move by appointing Frank Ciccone as its…
How Retailers Are Boosting Performance with Personalization and New Technology In today’s competitive retail landscape, standing out and capturing the attention of customers is crucial for success. With the rise…
Survey Finds Trust, Safety & Security Key for CX in 2025 In the ever-changing landscape of digital marketing and e-commerce, one thing remains a constant priority for businesses worldwide: customer…
Survey Finds Trust, Safety & Security Key for CX in 2025 In an era where online interactions and transactions have become the norm, the importance of trust, safety, and security…
How Personalized Data and AI are Crucial for Brands’ Future Success In the ever-changing landscape of digital marketing and e-commerce, brands are constantly seeking new ways to enhance customer experience…